FAQs

Hi, how can we help you?

Here you will find immediate help and answers to your questions.

Information about shipping

WHAT SHIPPING METHODS ARE AVAILABLE?
We have only one valid shipping method. Tracked international shipping (Asia). We are required to have this type of shipping to keep product costs low and shipping free.
HOW LONG WILL I RECEIVE MY PACKAGE?
You will receive the order in approximately 10-12 working days following a processing time (production or manufacturer order) of 3-5 working days .
Unfortunately due to the COVID19 pandemic, times can rarely dilate.
DO YOU SHIP WORLDWIDE?

Yes, we ship worldwide for free.


Payment information

WHICH PAYMENT METHODS DO YOU ACCEPT ?

Payment by Visa, Mastercard, Maestro, AMEX or ApplePay credit/debit card.

IS THE PAYMENT SECURE?
Absolutely yes. Our payment getway is Stripe, the safest in the world.

Orders and Returns

HOW DO I ORDER ?
Our shop has intuitive graphics and will guide you step by step through the purchase.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, but we recommend you do.

WHO SHOULD I CONTACT IN CASE OF PROBLEMS?
Our livechat on the website or by mail: provehitoinshop@gmail.com
IS RETURN POSSIBLE?

It is only possible in case of damage, defect or lost package. Each case will first need to be evaluated for a final decision.

DO THE SHOES HAVE A BOX?

No, for reasons of weight and free shipping they are not shipped with the box. If you want, you will need to add €5 to the order by contacting us for the additional link.

HOW DO I CHANGE OR CANCEL AN ORDER?
Cancellation is possible within 24 hours. Just let us know via email or chat, same thing for a change.

HOW DO I TRACK MY ORDER?
By entering the track code that we will send you on www.17track.net

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