FAQs

SHIPPING

WHAT SHIPPING METHODS DO YOU HAVE

We have only one valid shipping method. Tracked international shipping. We are required to have this type of shipping to keep product costs low and shipping free.

WHAT ARE THE SHIPPING TIMES?

You will receive your order in approximately 10-12 business days following a processing time (production or manufacturer order) of 3-5 business days. Unfortunately due to the COVID19 pandemic, times can rarely dilate.

DO YOU SHIP WORLDWIDE?

Yes, we ship worldwide for free.

PAYMENT

WHAT METHOD OF PAYMENT DO YOU ACCEPT?

Payment by Visa, Mastercard, Maestro, AMEX or ApplePay credit/debit card.

IS THE PAYMENT SECURE?

Absolutely yes. Our payment getway is Stripe, the safest in the world.

ORDER

HOW DO I ORDER?

Our shop has intuitive graphics and will guide you step by step through the purchase.

DO I NEED TO CREATE AN ACCOUNT?

No, but we recommend you do.

WHAT TO DO IN CASE OF PROBLEMS?

Our livechat on the website or by mail: provehitoinshop@gmail.com

CAN I CANCEL MY ORDER?

Yes, only within 24 hours of it.

HOW CAN I TRACK THE ORDER?

Through the tracking code that we will provide you via email on the website www.17track.net Often our tracking takes days to activate, so rest assured if you don't see immediate updates.

RETURNS

IS RETURN POSSIBLE?

It is only possible in case of damage, defect or lost package. Each case will first need to be evaluated for a final decision.

LAVAGGIO MAGLIE

Sempre con acqua fredda e mai in lavatrice. I loghi e le stampe si rovinerebbero.

SHOES BOX

ARE THE SHOES SHIPPED WITH A BOX?

To maintain a free shipping, no. You can request the original box with a supplement of €5. Contact us to request the service.